Tuesday, October 20, 2009

American EXPRESS? Are you kidding me?

Along my three mile trek to work this morning (Tuesday), my 2002 VW Passatt decided to conk out as I entered the gates of Hofstra, where I was slated to speak at a guidance counselor gig in the University Club. As I coasted into a spot, I silently cursed the day I ever bought this black lemon. I do vow never to buy another VW as long as I breathe air. My 1990 Jetta just bit the dust a few years ago...my college car that my mom purchased for me, just died. You should be impressed by that but it just goes to show that things are now built to break...not to last. My husband made an executive decision earlier this year and dropped our wonderful Allstate Roadside Assistance Service in place of the "free" American Express Gold Card car service. What a big mistake! There are fundamental differences between the two and unfortunately, he made the wrong decision. I sat in the club's parking lot for two and a half hours waiting for a tow truck to arrive while snippy little girls from Amex kept assuring me that he'd be there momentarily. Well, momentarily came hours later and after much hullabaloo, our tow truck manly man showed up and quickly flat bedded my VW away. If I had known I'd be basking in the Indian summer sun on a mid-October morning, I wouldn't have taken my beach chairs out of the trunk of my car. Thankfully, my husband came and waited with me over a couple of bottles of water and a box of chocolate covered Altoids. My stress level was at an all-time high. I ended up speaking with the counselors prior to my long wait, which was good but I was frazzled and fumbled my words a few times. I hate that because I'm a good public speaker and I kept losing my thoughts. Ugh! I sucked yesterday but I have a few more chances to get better at this. I'll let you know how it goes. Meanwhile, the word on my street is ditch AMEX Roadside (I hate to even compare this to service) Service and get something that is more reputable. It didn't take much to convince my husband to switch back to Allstate Road Service, especially since he waited and waited and waited there with me for well over two hours. Funny how things get fixed when ...........

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